This article explores what companies does Foundever own, its revenue, the number of employees, and other key details.
Foundever, formerly known as Sitel Group, is a global leader in customer experience (CX) solutions.
Specializing in innovative solutions, the company supports businesses worldwide in enhancing their customer experience through outsourced call center services, technical support, analytics, and automation.
With a solid foundation and expansive global presence, Foundever demonstrates a commitment to excellence in customer experience (CX) services.
Who Owns Foundever?
Foundever is owned and operated by Groupe Acticall, a French-based organization specializing in customer relationship management and outsourcing services.
Groupe Acticall acquired Foundever (then known as Sitel Group) in 2015 for approximately $850 million.
Since its acquisition, Foundever has strengthened its position in the industry by merging and acquiring other companies, including Sykes Enterprises in 2021.
This ownership and backing by Groupe Acticall provide Foundever with a strong financial and operational framework.
What Companies Does Foundever Own?
Foundever has established itself as a comprehensive CX solutions provider through a series of acquisitions and mergers, incorporating notable companies under its umbrella:
Sykes Enterprises
Sykes Enterprises is a prominent name in BPO, providing customer engagement services and digital transformation solutions.
Acquired for $2.2 billion in 2021, Sykes brought to Foundever its extensive expertise in technical support and customer interaction automation.
This integration has expanded Foundever’s reach across industries such as healthcare, retail, and telecommunications.
Mitre PLC
Mitre PLC, a UK-based telemarketing company, was acquired to strengthen Foundever’s market presence in Europe.
Focused on inbound and outbound telemarketing services, Mitre PLC plays an essential role in anchoring Foundever’s regional growth and service diversification.
Teleaction
A Spanish telemarketing company, Teleaction specializes in localized customer engagement solutions.
Foundever acquired a 69.2% stake in Teleaction to deepen its penetration into Spanish-speaking markets and provide tailored CX services.
Canadian Telephone Corporation
Through the acquisition of Canadian Telephone Corporation, Foundever extended its operations into the Canadian market.
This entity contributes to Foundever’s ability to offer comprehensive BPO services, including inbound and outbound calls, messaging, and email support for North American clients.
Sitel France
Sitel France is the French division of Foundever, catering specifically to the French-speaking market. It provides customized CX solutions to various industries, including telecommunications, finance, retail, and healthcare. This subsidiary ensures localized customer support services that align with the cultural and linguistic needs of French customers.
Learning Tribes
Learning Tribes is a global training organization acquired by Foundever to enhance employee skills and workforce development. Established in 2004, it offers a range of learning solutions, including e-learning, instructor-led training, and blended learning approaches. Learning Tribes helps businesses improve employee engagement and productivity through personalized training programs.
The Social Client (TSC)
Founded in 2010 and rebranded as TSC in 2018, The Social Client is a digital customer relationship management (CRM) agency. It specializes in leveraging digital channels, including social media and chat platforms, to enhance customer engagement. TSC helps brands develop digital-first customer service strategies, integrating social media interactions with traditional support channels.
Innso
Originally launched as NovAgile in 2013 and later rebranded as Innso in 2019, this subsidiary provides technology solutions for customer service optimization. Innso develops software platforms that streamline customer interactions, enabling seamless integration of multiple communication channels such as voice, email, chat, and social media. Its tools enhance agent efficiency and improve the overall customer experience.
Extens Consulting
Established in 2013, Extens Consulting is a CX consulting firm that advises businesses on improving their customer interactions. It offers strategic guidance on optimizing service operations, enhancing customer satisfaction, and implementing CX transformation initiatives. Extens Consulting works with various industries to tailor customer engagement strategies for long-term business success.
When Was Foundever Founded?
Foundever was originally founded in 1985 under the name Sitel by James F. Lynch. Initially a subsidiary of United Technologies, it became an independent entity when Lynch purchased it for $165,000.
Over the years, the company underwent several transformations, including its rebranding to Foundever in 2023 following the full integration of Sitel and Sykes Enterprises.
Today, Foundever’s evolution reflects its adaptability and strategic vision in the CX and BPO industry.
Who Is the CEO of Foundever?
Laurent Uberti serves as the Founder, President, and CEO of Foundever. A key figure in the company since its inception, Uberti has played a central role in its global expansion and innovation.
Known for his strategic and customer-centric leadership, Uberti emphasizes the integration of technology and human expertise to deliver exceptional services.
His vision has been instrumental in establishing Foundever as a leader in the customer experience sector.
Where Is the Headquarters of Foundever?
Foundever’s headquarters is located in Luxembourg City, Luxembourg. The location underscores the company’s commitment to its European heritage while maintaining a global operational scope. The headquarters acts as a central hub for strategic operations, business development, and corporate governance. Its location in Luxembourg also provides access to key international markets.
What Is the Annual Revenue of Foundever?
Foundever reported annual revenue of $1.8 billion as of November 2024. This revenue reflects its robust growth driven by continuous innovation and strategic acquisitions, such as the integration of Sykes Enterprises.
Foundever’s diversified portfolio of services and global reach contribute significantly to its annual revenue and market leadership position.
How Many Employees Does Foundever Have
Foundever employs over 170,000 individuals globally. Its workforce is spread across more than 100 locations worldwide, supporting clients in various industries and languages.
Foundever is recognized for its inclusive and collaborative workforce culture, ensuring the delivery of high-quality services while fostering innovation and employee satisfaction.
Final Thoughts
Foundever has emerged as a significant force in the customer service and BPO industry. Owned by Groupe Acticall, the company has expanded its global impact through strategic acquisitions such as Sykes Enterprises and Mitre PLC.
Founded in 1985, Foundever continues to deliver innovative solutions under the leadership of Laurent Uberti. With its headquarters in Luxembourg and a diverse workforce of over 170,000 employees, the company generates $1.8 billion in revenue, solidifying its position as a global leader in CX services.
Foundever’s commitment to excellence ensures its continued growth and relevance in the dynamic outsourcing industry.
FAQs
What does Foundever company do?
Foundever specializes in customer service and business process outsourcing (BPO). It provides solutions such as outsourced call center services, technical support, customer relationship management, and analytics. Foundever helps businesses improve customer experience (CX) through digital transformation tools, consulting, and automation. Its services cater to a variety of industries, including retail, healthcare, finance, telecommunications, and more.
Why did Sitel change its name to Foundever?
The rebranding from Sitel to Foundever in 2023 was part of a strategic initiative to reflect the company’s evolution and vision. After Sitel merged with Sykes Enterprises in 2021, the company sought a new identity that combined both legacies while emphasizing innovation and forward-thinking in the CX industry. The name “Foundever” conveys the company’s mission to be a foundation for delivering exceptional customer experiences and solutions globally.
How big is the Foundever company?
Foundever is a global enterprise with over 170,000 employees spread across more than 100 locations worldwide. It operates in numerous countries, providing services in multiple languages and regions. The company earns an annual revenue of $1.8 billion, demonstrating its substantial impact and scale in the customer service and outsourcing industry.
When did Sitel Group become Foundever?
Sitel Group rebranded as Foundever in March 2023 to unify its acquisitions and subsidiaries under a single brand identity.
What companies has Foundever acquired?
Foundever has acquired several companies, including Sykes Enterprises, Learning Tribes, The Social Client, Innso, and Extens Consulting.
What industries does Foundever serve?
Foundever serves a variety of industries, including technology, finance, healthcare, retail, and telecommunications.
What was the significance of the Sykes acquisition?
The acquisition of Sykes Enterprises in 2021 for $2.2 billion significantly expanded Foundever’s capabilities in digital CX, automation, and work-at-home solutions, strengthening its market position.